A quote request is an enquiry, not an order
Sending a quote request or an order enquiry through this site does not create a contract. It tells us what you need so we can come back with a mockup and a costed quote. Nothing is booked and no payment is due until you accept a written quote and an order is confirmed.
Quotes and pricing
Quotes are estimates based on the specification, quantity and decoration method you give us. They are valid for 30 days unless we say otherwise, and freight is quoted separately or clearly marked as included. If your specification changes — fabric, colour, quantity, artwork — we will re-quote.
Confirming an order
An order is confirmed in writing once we accept it and receive the agreed deposit. At that point we book your production slot.
Artwork and your brand
You confirm that you own or have permission to use any logo, artwork or design you send us, and that using it does not infringe anyone else's rights. We use it only to produce your order. Unless you ask us not to, we may show finished pieces in our portfolio.
Samples and approval
For new designs we recommend a physical sample. Bulk production matches the sample you approve. Because textiles are dyed and finished in batches, small variations in shade, weave and sizing are normal and are not treated as faults.
Lead times
Lead times are estimates based on our current workload and are confirmed when your order is accepted. Production starts after sample approval and deposit. Peak seasons and shipping delays can extend timelines — we will tell you as soon as we know.
Payment
Unless we agree otherwise in writing, our standard terms are a 40% deposit to book production, with the balance due before dispatch.
Shipping and risk
We pack your order carefully and hand it to the agreed carrier or forwarder. Delivery timelines quoted are the carrier's estimates, not guarantees. Risk passes to you on dispatch. If something goes wrong in transit we will help you raise a claim, but we are not liable for carrier delays or damage after dispatch.
Changes and cancellations
You can change or cancel an order before production starts — any costs already committed, such as materials or sample work, may be charged. Once decoration or production has begun, an order cannot normally be cancelled.
Quality and claims
Please inspect your order when it arrives. If something is wrong — a decoration error, a wrong item or a genuine manufacturing fault — contact us within 14 days of delivery. We will repair, replace or credit the affected pieces.
Our liability
Our liability for any order is limited to the value of that order. We are not liable for indirect losses such as lost profit, lost events or missed campaign dates.
Governing terms
These terms and any dispute arising from them are handled under the laws of the place where we are established. If we ever disagree, please write to us first — most issues are settled with a single email.